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Our community terms and policies

Guidance on what we expect from everyone who uses Buggy - from parents and drivers to schools and childcare providers.

Community members connecting - a parent, driver, and coordinator working together

Safety

Child safety standards Driver verification process Vehicle safety requirements Emergency procedures GPS tracking and monitoring Photo verification Background checks Incident reporting

Privacy

How we protect your data Information sharing practices Communication privacy

Trust & Verification

Identity verification Trust score system Review authenticity

Content & Reviews

Review guidelines Photo requirements Content standards Prohibited content

Cancellations & Changes

Cancellation policy Schedule changes Refund procedures Late pickup policy No-show policy

Account

Account requirements Multi-user households Profile management Account security

Community Standards

Code of conduct Anti-bullying policy Nondiscrimination policy Communication guidelines Conflict resolution Reporting issues Neighborhood support reporting Consequences for violations

Payments

Payment methods Billing policies Pricing transparency Tipping guidelines Payment disputes

Parents & Families

Parent responsibilities Child behavior expectations Communication requirements Authorized pickups Special needs accommodations

Drivers & Partners

Driver requirements Vehicle standards Service standards School partnerships Athletics program requirements Coachie provider standards

Legal Terms: Looking for our Terms of Service, Privacy Policy, or other legal content? Find them all on our Legal Terms page.

Legal Terms

Terms of Service

Payments Terms of Service

Member Standards

Privacy Policy Acceptable Use Policy Anti-Bullying Policy Nondiscrimination Policy School Transportation Code of Conduct for Riders

Fees

Buggy service fees Cancellation fees Late payment fees

Additional Terms

Cookie Policy Children's Privacy (COPPA) Data Processing Agreement SMS Terms Customer Referral Agreement

Partner Terms

Driver Service Agreement School Partner Agreement Coachie Provider Agreement

Community policies: You can find all our policies, from how reviews work to what's expected of parents and drivers, on our community policies page.